hpbet Privacy Policy

1.1 This Privacy Policy applies to all users of the hpbet platform, including visitors who browse hpbet.live without registering, registered players, and any individual whose personal data is processed by hpbet in connection with the provision of our services.

1.2 By accessing or using the hpbet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the hpbet platform immediately.

1.3 This Privacy Policy should be read alongside hpbet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

1.4 hpbet acts as the personal information controller in respect of the personal data collected through the hpbet platform. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently.

2.1 hpbet collects personal data that is necessary for the provision of our gaming services, compliance with legal obligations, and the protection of our platform and players. The categories of personal data we collect include:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes);
• Residential address, including city, province, and postal code;
• Email address and mobile phone number;
• Government-issued identification numbers (e.g., Philippine National ID, SSS, UMID, passport, or driver's license number).

• Bank account details (BPI, BDO, Metrobank, and other Philippine banks);
• E-wallet account information (GCash, PayMaya);
• Transaction history, including deposits, withdrawals, and wager records;
• Source of funds documentation where required for compliance purposes.

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps, session duration, and platform activity logs;
• Game history, betting patterns, and wagering preferences;
• Cookie identifiers and similar tracking technologies.

• Records of your correspondence with hpbet customer support;
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in/opt-out records.

2.2 hpbet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification, age verification, and compliance with anti-money laundering obligations. Where sensitive data is collected, it is handled with the highest level of care and protection.

3.1 hpbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the hpbet platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors such as GCash and PayMaya;
• Publicly available sources: Information from public registries or databases where necessary for compliance or fraud prevention purposes.

3.2 You are not obligated to provide all requested personal data; however, failure to provide certain information may prevent hpbet from opening or maintaining your account, processing transactions, or providing specific services.

4.1 hpbet uses the personal data we collect for the following purposes:

4.2 hpbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5.1 hpbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your hpbet account;
• Legal obligation: Processing necessary to comply with applicable Philippine laws, including AML regulations, tax obligations, and regulatory reporting requirements;
• Legitimate interests: Processing carried out for hpbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, particularly in relation to direct marketing communications. You may withdraw your consent at any time.

6.1 hpbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for the purpose of processing deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification service providers engaged to verify your identity and age;
• Game software providers: Licensed third-party game developers and providers whose games are available on the hpbet platform;
• Fraud prevention and security partners: Service providers engaged to detect and prevent fraudulent activity and ensure platform security;
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies in the Philippines where disclosure is required by law or court order;
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by hpbet in connection with the operation of the platform.

6.2 All third parties with whom hpbet shares personal data are required to handle such data in accordance with applicable data privacy laws and are prohibited from using it for any purpose other than that for which it was shared.

7.1 hpbet uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

7.2 The types of cookies used by hpbet include:

• Essential cookies: Necessary for the platform to function correctly, including session management and security features. These cannot be disabled without affecting platform functionality;
• Analytics cookies: Used to collect anonymized data about how players use the hpbet platform, helping us identify areas for improvement;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to receive marketing communications.

7.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the hpbet platform. For more information on managing cookies, refer to your browser's help documentation.

8.1 hpbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 In general, hpbet retains player account data for a minimum of five (5) years following the closure of your account, in accordance with applicable Philippine AML and record-keeping obligations. Transaction records may be retained for longer periods where required by law.

8.3 Where personal data is no longer required for any lawful purpose, hpbet will securely delete or anonymize such data in accordance with our internal data retention and disposal procedures.

8.4 You may request the deletion of your personal data at any time, subject to hpbet's legal obligations to retain certain data. Requests for deletion will be assessed on a case-by-case basis and responded to within the timeframes prescribed by applicable law.

9.1 hpbet implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hpbet platform;
• Encrypted storage of sensitive personal and financial data;
• Access controls limiting data access to authorized personnel only;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication for account access;
• Continuous monitoring for suspicious activity and potential data breaches.

9.2 While hpbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. hpbet cannot guarantee the absolute security of your data and is not liable for unauthorized access resulting from circumstances beyond our reasonable control.

9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hpbet will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10.1 Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by hpbet:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data hpbet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to hpbet's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

10.2 To exercise any of the rights listed above, please contact hpbet's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. hpbet will respond to all valid requests within the timeframes prescribed by applicable law.

10.3 hpbet may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized individuals.

11.1 hpbet does not knowingly collect, process, or store personal data from individuals under the age of 21. If hpbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account.

11.2 If you are a parent or guardian and believe that your child has provided personal data to hpbet, please contact us immediately using the details in Section 14 so that we can take appropriate action.

11.3 hpbet employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Accounts where age verification cannot be satisfactorily completed will be suspended pending resolution.

12.1 The hpbet platform may contain references to third-party services, including payment processors and game software providers. These third parties operate under their own privacy policies, and hpbet is not responsible for the data practices of any third party.

12.2 hpbet encourages you to review the privacy policies of any third-party service providers you interact with in connection with your use of the hpbet platform. hpbet's Privacy Policy applies solely to data collected and processed by hpbet directly.

13.1 hpbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Privacy Policy will always be available at hpbet.live/privacy-policy.

13.2 Where changes to this Privacy Policy are material, hpbet will endeavor to notify registered players via email or an in-platform notification prior to the changes taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

13.3 Your continued use of the hpbet platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Privacy Policy, you should cease using the platform and may request account closure.

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way hpbet handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing hpbet's compliance with applicable data privacy laws and for handling all data-related inquiries.

14.2 You may reach the hpbet Data Protection Officer by email at: [email protected]

14.3 For general customer support inquiries, you may contact our support team at: [email protected]

14.4 hpbet will acknowledge all data privacy requests within three (3) business days and will endeavor to resolve all requests within the timeframes prescribed by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

14.5 If you are not satisfied with hpbet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.